Patients

Chapel and Your Spiritual Adviser

Our chapel is located near the visitor entrance. It is nondenominational and open to patients, family members and visitors. If you wish to see your spiritual advisor, you or a family member should notify them about your hospitalization.

Front Lobby/Registration

Register at the patient registration desk close to the main entrance. Please have your current insurance information with you at the time you register.  Information desk personnel will work with you to answer any questions or concerns you might have. If they can’t help you they will put you in contact with a staff member who can answer your questions or attend to your needs.

Food Service

Patient meals are served at 7:30 a.m., 11:30 a.m. and 5:00 p.m. Our dietitians prepare meals according to your doctor’s orders. Relay your food preferences or substitutes to the Dietary Supervisor or your nursing staff.

Health Insurance

Please bring your insurance policy identification and numbers with you when you are admitted. If the information is not available at that time, please call or send it to the billing office as soon as possible. We will bill your insurance carrier as a courtesy to you provided we are given the necessary information. If your insurance company requires prior authorization, please let us know so we can contact your insurance company for you.  We accept credit card payments.

Lost and Found

If you have lost an item while you were at the hospital, please contact the front lobby information desk for assistance in finding it.

Patients’ Rights

At admission you will receive a copy of the Patients’ Bill of Rights. Please read this document carefully. If you have any questions or concerns, contact the Health Information Services Department.

Smoking

Minnesota law prohibits smoking in the hospital to protect the health and safety of our patients.

Telephone

Each patient room has a telephone. Dial 9 to get an outside line. All local calls are free.  Long distance calls must be charged to a phone card or made as a “collect” call. If you need assistance, dial “O” and ask for help. Phones are also located in the front lobby and hallway.

Waiting Rooms

Five waiting areas are located throughout the hospital are available to visitors, family members and patients. Make yourself comfortable in these areas.

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