Patient Policies

Chapel and Your Spiritual Advisor
Located near the visitor entrance, our chapel is nondenominational and open to patients, family members and visitors. Please notify, or have family contact your spiritual advisor about your hospitalization.

Front Lobby/Registration
Please have your current insurance information with you at the time you register at the registration desk next to the main entrance.  Our staff will work with you to answer any questions or concerns you might have.

Food Service
Patient meals are served at 7:30 a.m., 11:30 a.m. and 5:00 p.m. Our dietitians prepare meals according to your doctor’s orders. Relay food preferences or substitutes to the Dietary Supervisor or nursing staff.

Health Insurance
Please bring your insurance policy identification and numbers with you when you are admitted. If the information is not available at that time, please call or send it to the billing office as soon as possible. We will bill your insurance carrier as a courtesy to you provided we are given the necessary information. If your insurance company requires prior authorization, please let us know so we can contact your insurance company for you.  We accept credit card payments.

Lost and Found
If you have lost an item while you were at the hospital, please contact the front lobby information desk for assistance in finding it.

Smoking
Minnesota law prohibits smoking in the hospital to protect the health and safety of our patients.

Telephone
Each patient room has a telephone. Dial 9 to get an outside line. All local calls are free.  Long distance calls must be charged to a phone card or made as a “collect” call. If you need assistance, dial “O” and ask for help. Phones are also located in the front lobby and hallway.

Waiting Rooms
Five waiting areas are located throughout the hospital are available to visitors, family members and patients. Make yourself comfortable in these areas.

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